AceFlex® PRJ is a scalable Web-based project management software for daily management of incoming customer requests (helpdesk) with flexible options for communication, assignment of relevant personnel (group workability toward resolution per project) with automatic routing, planning accomplishments (calendar & estimates/deadlines), tracing individual productivity, comprehensive reporting for analysis of performance & business intelligence, and more. Advanced technology and client-oriented approach enable different in size companies to manage clients/partners as well as staff efficiently and at low cost.